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FAQ

Any Frequently Ask Questions You Can check Below for Answers If For Any Reason You Don,t Find Your Answer You Fill out a Contact Ticket With The Info and Question All Questions Answered Within One Business Day.

01

How do I place an order?



Follow the steps below to place an order.

 

1. Add to Cart

To add an item to your cart, select Add To Cart  on the product page

 

2. Review Shopping Cart

After you finish shopping, review all items in your shopping cart to verify the correct size, color, and quantity by selecting  at the top of any page on CloudKingstore.com

3. Proceed to Checkout

When you are ready to order, select the green  button located in your shopping cart.

4. Account Login

 

  • Returning Customers: Log into your account using the same email address and password you used to create the account. If the email address used to set up your account is no longer valid, please contact Customer Care to update your account or simply create a new account.

  • New Customers: New customers will need to create an account. For assistance setting up your account, click here. Or, click Checkout as Guest.

 

 

Your billing address must match the address listed with your financial institution.

 

6. Enter a Shipping Address

 

If your shipping address is the same as the billing address, check the "My shipping address is the same as my billing address" box.

If shipping to a military post office, please select AA, AE or AP as the shipping state.

 

7. Payment Information

 

Select your method of payment. View acceptable payment methods here.

If you have a Promotion Code or Gift Card, make sure to check the appropriate box and enter the Promotion code or Gift card number. If your gift card or promotional code does not calculate, view our Coupon and Promotional Code Help page.

 

At this time, you can only use ONE method of payment per order, with the exception of an Overstock gift card.  You are able to use an Overstock gift card in addition to your method of payment.  

 

8. Select Delivery & Gift Options

 

Review your order, change shipping options if necessary and add a message to be sent to the recipient once the order ships if it is being sent as a gift.

 

9. Submit Order

 

  • Review all the information you have entered. If everything is correct, select “Submit Order Now” to complete the order.

  • Do not click "Submit Order Now" more than once, or the system will duplicate your order.

  • An order confirmation will appear on your screen with your invoice number.

  • We recommend printing a copy of your order confirmation page for your records. We will also immediately email a copy of your order to you.

Note: For Payment Information including accepted methods of payment and details on when you will be charged for your order, click here.

 

10. Check Your Order Status

 

If, at any time, you would like to review your order, click the Sign In link in the top right corner of most pages to login to your My Account.

02

Payment and Shipping



Shipping Policy

 

Thank you for visiting and shopping at www.Cloudkingstore.com Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

 

Shipment processing time

 

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

 

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

 

Update this section if your processing time exceeds 2-3 business days.

 

Shipping rates & delivery estimates

 

Shipping charges for your order will be calculated and displayed at checkout.


 

Shipment method

 

Estimated delivery time

 

Shipment cost

FedEx Standard

3-5 business days

Free

 

FedEx Two Days

2 business days

$12.95

 

FedEx Overnight *

1-2 business days

$19.95

* Overnight delivery is only available for orders with delivery addresses within the continental United States.


 

Delivery delays can occasionally occur.

Update this section based on carriers you support.

Shipment to P.O. boxes or APO/FPO addresses

My Website (change this) ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Update this section if you do not ship to P.O. boxes or APO/FPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.

 

Customs, Duties and Taxes

 

My Website (change this) is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

 

Damages

 

My Website (change this) is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

 

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

 

We currently do not ship outside the U.S.

 

Update this section if ship to countries outside your home country.

Returns Policy

 

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.

03

Returns & refunds



RETURN POLICY

 

Last updated January 01, 2010

 

 

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

 

RETURNS

 

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

 

To return an item, please email customer service at www.cloudsmack2020@gmail.com">www.cloudsmack2020@gmail.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging, and mail your return to the following address: Within the Email

 

REFUNDS

 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least seven (7) days from the receipt of your item to process your return or exchange.

 

EXCEPTIONS    

 

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 

 

Please Note

      

     ●     Sale items are FINAL SALE and cannot be returned.     

 

QUESTIONS

 

If you have any questions concerning our return policy, please contact us at: 

www.cloudsmack2020@gmail.com">www.cloudsmack2020@gmail.com 

This return policy was created using Termly’s Return and Refund Policy Generator.

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